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Glossary of Refurbished Grades

Factory Refurbished Grade A (FRA)

Refurbished Grade
Panasonic Factory Refurbished product that was previously used as a demo unit or a return that has been processed by a Panasonic authorized technician. Product is 100% functional and has passed Panasonic OEM diagnostic testing. Should be complete with all pluggables, accessories and OS pre-installed, unless otherwise noted. Cosmetically in excellent condition with normal wear and tear based on age and use of product, may have minor case scratches. Original Microsoft Windows Certificate of Authenticity (COA) and license key.
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Warranty

Standard Limited Warranty

Toughbook Depot's limited warranty only covers failures due to defects in materials or workmanship which occur during normal use. If a unit is sent in for repair and no hardware failure is found, the customer will be billed for labor to correct a software issue or reimage the hard drive plus shipping and applicable administrative fees at the current rates set by the service provider.

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No-Fault Warranty

No Fault Warranty

Toughbook Depot's optional no fault warranty on refurbished Panasonic Tougbook products covers accidental damage during regular use or a defect in materials or workmanship. Toughbook Depot will repair the product purchased under this warranty with new, used or rebuilt parts, free of charge in the U.S.A. for the warranty period from the date of original purchase in the event of accidental damage during regular use or a defect in materials or workmanship. This warranty is extended solely to the original purchaser.

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Toughbok Depot Return Policy

Cancellation Policy

Buyer may cancel an order within two (2) business days of order receipt without penalty.  Cancellations occurring after two (2) business days of order receipt may be subject to a cancellation fee of twenty percent (20%) of the total order amount.

Return/Exchange Policy

All returns/exchanges are at the sole discretion of Toughbook Depot. Authorized returns/exchanges may be subject to a restocking fee of either one-hundred dollars (US$ 100.00) or twenty-five percent (25%) of the sale price of the items being returned, whichever is greater.  ALL SALES ARE FINAL. 

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